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My Adobe reader 8 stopped working and after several tries to fix it or download a later version, I deleted it from my computer. Since then I have made several attempts to download the latest version (9 or 9.1) and each time my computer freezes up and tells me that the program is not responding. I am running Windows XP with Norton anti-virus protection. How can I download the latest free version of Adobe? My e-mail address is [email protected] and my phone is (509) 967-0174. Gus Trottma


Answers :

Hello Gus,
\015\012
\015\012Are you selecting Install when the download window comes up? If so, I would suggest the following:
\015\012
\015\012Go to: http://get.adobe.com/reader/
\015\012
\015\012Note: Make sure you have Service Pack 2 or 3 installed.
\015\012
\015\012Uncheck any "extras" such as the McAffee scan or any toolbars. Click on Download.
\015\012
\015\012When you get the download window, select Save. You will then get another small window which will allow you to direct where you want to save the file to. For ease, select your Desktop, or if you are familiar with this, direct it to a Temp folder as long as you know how to access it later.
\015\012
\015\012When the download is complete, close all other running programs. The Norton should be OK, but you can disable it if you believe it is causing the problem. Make sure you have completely uninstalled all other Reader programs through the Control Panel>Add/Remove Programs. If none are listed, then Run (double-click) the file you downloaded.
\015\012
\015\012If this fails, my advice is to boot to Safe Mode using the F8 key immediately when the computer begins booting. Try to install again.
\015\012
\015\012Once installed, make sure you check for updates from the Help menu item.
\015\012
\015\012One last thing Gus. You should not post your email or phone number on sites such as this. That is just for your own protection.
\015\012
\015\012Thanks for using Fixya.
\015\012
Are you using google chrome,or firefox?If so,click on enternet explorer,and down load the new version,I think that may be the problem,I had the same problem on mine with another program
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