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Cannot get the internet explorer to open. the screen was jumping and now I cannot open the internet. I have Norton antivirus, but cannot open that either. what can I do to fix this when I cannot open anything?


Answers :

Possible Virus and Malware
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\015\012There is a good chance that you have a virus or malware that is keeping those programs from opening. It does not matter these days what security you have if the door to the web is opened. At the end of this are two links to programs that you should load up and run. The first is MalwareBytes Ant-Malware Tool, the other is Avast Anti-Virus 4.8, install these two and let them perform scans.
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\015\012Run MalwareBytes first and perform a quick scan, when it finishes, it will ask you to post the results, when it does delete everything it finds.
\015\012Run Avast and install it, when it asks, go ahead and schedule a pre-boot scan of your entire system. This should get rid of most problems….Now, you will have to get rid of Norton because that too may be the root of some of these problems just because of the name. I’ll include a Norton removal tool to install and run. Good Luck…..
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\015\012http://www.filehippo.com/download_malwarebytes_anti_malware/
\015\012http://www.filehippo.com/download_avast_antivirus/
\015\012http://download.cnet.com/Norton-Removal-Tool-SymNRT/3000-2239_4-87943.html?tag=mncol
Start->all programs->Accessories->system->Restore.\015\012And now restore to an earlier date. Keep moving backwards till you reboot correctly and run all the progs correctly. It seems that you have installed something that has not suited your PC at all.
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