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Acer M1640 Aspire Screen black,no video or keyboard activity numlock or caplock lights Power supply good,hard drive runs,cd drive light up and will open and close. but no post. no sig to monitor. also the cable DSL modem was fried due to a power surge. The cable Man said the computer had to be reset. I tried another monitor it didn't work, reseater memory,removed battery on motherboard for 30 minutes,where is BIOS recovery jumper location so i can reset the computer? Thank you Joe


Answers :

Dear Dennis Lee Hanchar,

Thank you for contacting Acer \015\012America. I'll be happy to assist you with this issue.

From your \015\012mail, I understand that your system has an issue regarding boot up.

I\015\012 have verified your serial number and found that your system is out of \015\012warranty.

I apologize for the inconvenience that you have \015\012experienced.

Please perform a power reset in order to resolve the\015\012 issue.

1)Unplug the power cable from the back of the unit.
2)Press\015\012 and hold the power button on the unit for 30 seconds.
3)Release the\015\012 power button and plug the power cord back into the back of the unit.
4)Press\015\012 the power button and see if the unit powers up.

To resolve the \015\012issue, If you are interested, we can pull your computer for depot \015\012repair. However the system is out of warranty , we are extremely sorry \015\012to inform that Acer cannot give warranty advantages. That means you will\015\012 have to pay for the repair . The cost for repairs will be 199$ USD. \015\012Please note that you have to pay one-way shipping charge for making a \015\012depot repair.

If you are ready for Depot Repair please confirm \015\012it in your reply mail.

For further clarifications please feel \015\012free to visit our web site http://support.acer.com/

Have a great day!

Respectfully,
Acer\015\012 America
Online Technical Support
I don't have a fix but I have the same concern on an Acer Aspire T180. Mine was not hit by a power surge, it just stopped working. Black Screen, no video, nothing. I have changed the PS, I have installed a PCI video card, I just replaced the MB (used on eBay), problem still exactly the same... no post. The CPU colling fan comes on for a few seconds then goes off, HD seeks, CD-Rom seeks, no video. It's like the MB doesn't fully power up. Does that make sense?
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