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Wireless mouse and keyboard problems

\015 Recently contacted a virus and local vendor replaced windows and removed installed prorams..am able to turn on the computer and mouse lite turns on but arrow will not move.....may also have a problem with keyboard.....its a DEll Viao computer\015

Answers :

First check mouse and key bord plug that their pin are ok. then connect it to port in computrer again.
First when you power up the computer press F8 key.
Then enter in safe mode.
Then if it works in safe mode then your k/b and mouse are ok./
But if still it not works in normally then your computer is still virus infected for that downlaod good antivirus and updater it with latest update.

Let me know if you need more assistanse.
\015\012 It seems issue with the OS, run a windows repair.


Assuming you have already checked the keyboard and mouse.
\015\012Hope this helps
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