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Computer randomly shuts down. Cleared everything we want to save off computer. Looking to bring Windows XP back to original state. We did not get a start up disk with this computer. What can I do?


Answers :

Go online to the website for your computer. On this page look for -> Support
Click on Support. There should be a -> Contact Us.
(For HP it's Contact HP in the upper left corner of the Support page)

I would use their toll free phone number, and call them. Tell them you need the Restoration Disk. They may have a different name for it, but will know what you're talking about. Have it mailed to you. I suggest DO NOT download it! You may need this disk in the future.

I did the above for a Compaq computer. Compaq is owned now by HP. The disk was free. The Shipping and Handling was not. (Neither is the download)
$17 for a 5 to 7 day ship, $22 for a 2 to 3 day ship.
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