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HP Pocket 2003. Need to restore information but not recognising profile. Where do I find the files on PC to copy mobile devise. Using XP student edition


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This document lists synchronization issues when \015\012using ActiveSync. ActiveSync is compatible with Windows XP or earlier Windows \015\012operating systems.\015\012If you are running Windows Vista on your computer, \015\012download Windows Mobile Device Center to synchronize your computer with the \015\012iPAQ. Click \015\012here for more information .\015\012\015\012Symptoms\015\012Following is a list of symptoms that may indicate \015\012synchronization issues are occurring:\015\012\015\012
    \015\012
  • \015\012No ActiveSync chimes sound (or a gray icon \015\012displays), and there is no activity in the ActiveSync window on your personal \015\012computer.\015\012
  • \015\012
  • \015\012ActiveSync chimes sound, and the ActiveSync icon on \015\012your personal computer changes to a swirling green icon. The “retrieving \015\012settings�? message appears on your personal computer, but the ActiveSync \015\012connection drops prior to establishing the partnership.\015\012
  • \015\012
  • \015\012ActiveSync is searching for a connection but none \015\012occurs. (The green icon on your personal computer continues to spin.)\015\012
  • \015\012
  • \015\012Synchronization has been established between your \015\012HP iPAQ and personal computer but connection is dropped. (The green icon on your \015\012personal computer stops spinning and grays out.)\015\012
  • \015\012
  • \015\012Firewall or other network protection software \015\012message box is displayed for ActiveSync to access the network or \015\012Internet.
\015\012\015\012Solutions\015\012Following is a list of troubleshooting tips if you \015\012experience difficulty while synchronizing your HP iPAQ and personal computer. \015\012Try the following solutions to troubleshoot any synchronization issues:\015\012\015\012
    \015\012
  • \015\012Confirm that you are running ActiveSync on your \015\012personal computer with a supported operating system (OS).\015\012\015\012
  • \015\012
  • \015\012If you are running ActiveSync 4.0 or later and \015\012personal firewall software on your personal computer, please add ActiveSync to \015\012the firewall program’s exception list.\015\012(Firewall software, such as Sygate Personal \015\012Firewall, TrendMicro PC-cillin Internet Security 2005, Norton Personal Firewall, \015\012McAfee Personal Firewall, or Zone Alarm Security Suite may block \015\012synchronization.) Refer to the documentation that came with your firewall \015\012program to determine how to add ActiveSync 4.0 or later to the program’s \015\012exception list. To further troubleshoot a firewall application and enable \015\012ActiveSync 4.0 or later, visit: http://www.microsoft.com/windowsmobile/help/activesync/default.mspx \015\012.\015\012
  • \015\012
  • \015\012During the ActiveSync installation, if you \015\012inadvertently left the Microsoft Exchange Server option box checked and are not \015\012planning to connect to an Exchange server, follow these steps:\015\012
      \015\012
    • \015\012Connect your HP iPAQ to your personal computer. Be \015\012sure an ActiveSync connection is established.\015\012
    • \015\012
    • \015\012On your personal computer, click Start > All \015\012Programs > Microsoft ActiveSync. \015\012
    • \015\012
    • \015\012Click Tools > Options > Sync Options \015\012tab.\015\012
    • \015\012
    • \015\012Uncheck the boxes for the sync items listed under \015\012the Server group.\015\012
    • \015\012
    • \015\012Place a checkmark in the boxes under the Desktop \015\012group for those items you want to synchronize.
    \015\012
  • \015\012
  • \015\012Disconnect your HP iPAQ from your personal computer \015\012and wait for the ActiveSync message confirming that your device is no longer \015\012connected. Reconnect your HP iPAQ to your personal computer. Wait for about two \015\012minutes to see if your HP iPAQ connects to your personal computer. \015\012
  • \015\012
  • \015\012On your personal computer, in ActiveSync, select \015\012File > Connection Settings. Confirm that USB is selected as a \015\012potential connection method.\015\012
  • \015\012
  • \015\012Connect your HP iPAQ to a different USB port on \015\012your personal computer.\015\012
      \015\012
    • \015\012Check your USB synchronization cradle or \015\012cable.\015\012
    • \015\012
    • \015\012Consider using another synchronization cradle or \015\012cable if one is available to you.
    \015\012
  • \015\012
  • \015\012Try synchronizing via an infrared or a Bluetooth \015\012connection. Refer to the printed or CD-based documentation that came with your \015\012HP iPAQ for specific instructions.\015\012
  • \015\012
  • \015\012Restart your personal computer and perform a soft \015\012reset on your HP iPAQ. (A soft reset does not erase any of your settings, \015\012programs or data.) Use the stylus to lightly press the Reset button. Your \015\012HP iPAQ restarts and displays the Today screen. Once your \015\012personal computer and HP iPAQ restart, reconnect your HP iPAQ to your personal \015\012computer.\015\012
  • \015\012
  • \015\012Uninstall ActiveSync from your personal computer \015\012and then reinstall it. To uninstall ActiveSync from your personal computer, \015\012click Start > Control Panel > Add or Remove Programs > Microsoft \015\012ActiveSync. Then click the Remove button > Yes. \015\012
  • \015\012
  • \015\012After trying the above solutions without any \015\012success in solving your connection problem, perform a hard or clean reset on \015\012your HP iPAQ. (A hard or clean reset clears all user-installed settings, \015\012programs, and data and restores your HP iPAQ to factory settings. For more \015\012details, refer to the printed or CD-based documentation that came with your \015\012device.)\015\012You can reinstall your applications on your HP iPAQ \015\012once the hard or clean reset is complete by using ActiveSync on your personal \015\012computer. Once your HP iPAQ is synchronized properly, go to ActiveSync on your \015\012personal computer and select Tools > Add/Remove Programs... and select \015\012any programs you want to reinstall.
\015\012For additional information about synchronization \015\012problems, visit:\015\012\015\012\015\012\015\012\015\012\015\012\015\012\015\012
\015\012NOTE: \015\012\015\012One or more of the links above will take \015\012you outside the Hewlett-Packard Web site. HP does not control and is not \015\012responsible for information outside of the HP Web \015\012site.
Hello griffyn ,

Can u please explain it bit clearly ???
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