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When i try to send photos box comes up stating hp photosmart not working


Answers :

Hi,
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\015\012First I would recommend that you force a printer reset by disconnecting it from the mains supply for at least 30 seconds. It is important when you do this to remove all leads connected to the printer including USB leads. If the power lead has a module in the centre it is important to seperate this also.
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\015\012The problem with your printer can have many causes right through from a paper jam in the mechanism to an actual problem with the computer or an error where printing is stalled into a queue. Your printer may require to be reset or require a firmware upgrade.
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\015\012If the above reset does not work please provide details of ;
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\015\0121) The exact model number of Photosmart you have.
\015\012
\015\0122) What computer OS you are using e.g XP or Vista
\015\012
\015\0123) The exact error message that displays on the screen
\015\012
\015\0124) Whether this problem is a problem with printing photos only and the if printer functions normally otherwise.
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\015\012If the solution has worked please remember to accept and rate my answer - if not please post up these details so I can fully trouble shoot the issue for you.
\015\012
\015\012Many Thanks.
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