Having problems with your PC Desktops ?

The dvd-rom & the dvd-burner no longer operate.

Answers :

Do the drives open still? so they just don't appear or work on the computeR?

Check the status from device manager: do the following:

right click on my computer (its on the desktop or in the start menu)
select manage (from the right click menu)
on the left side of the computer management window look into device manager.
now on the right side you have the device manager, look for cd/dvd drives do they have a ! or ? mark?

right click on one of the drives and select properties, on the properties window look at the status. what does it read on the status? please write it down exactly and send it to me with a comment on this page.

if its a error code 31, 32, 19, 39 or 41then I have a solution ready for you already on this page

if its anything else let me know
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