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When booting, the screen shows the normal Dell display, but then turns black. The mouse/touchpad cursor/arrow is the only visible item on the screen. It moves about in the normal manner. I cannot see my desktop, and nothing happens when I right-klick my mousebutton. At bootup, I can access the system (visible on the screen) and adjust onboard devices, video, security, performance, etc. but as soon as I continue, the screen returns to black. Jan from Sydney


Answers :

Hi,
\015\012
\015\012Try boot to a last known good, Reboot, keep tapping constantly F8 or F2,
\015\012or usually F12, function keys
\015\012keep tapping until the " black " startup screen appears, top of the list is " last known good "
\015\012Take this offer, let it roll, see how it reacts,
\015\012
\015\012or,
\015\012Try a system restore in safe mode, same steps as above,
\015\012Choose " safe mode " this time, at the " black start up screen " ( you have limited graphics here )
\015\012then system restore, start,accessories,system tools,system restore, to an earlier point in time.
\015\012see how it reacts to this.
\015\012
\015\012Hope this helps
\015\012Regards
\015\012Richard.
\015\012
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When booting, the screen shows the normal Dell display, but then turns black. The mouse/touchpad cursor/arrow is the only visible item on the screen. It moves about in the normal manner. I cannot see my desktop, and nothing happens when I right-klick my mousebutton. At bootup, I can access the system (visible on the screen) and adjust onboard devices, video, security, performance, etc. but as soon as I continue, the screen returns to black. Jan from Sydney


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