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Screen stays on when i attempt to shutdown - it will not close

\015 Hi There - Please help my computer has not been able to shutdown for now over 3days - pls tell me how I can fix the problem -\015

Answers :

It could be many problems, but it most likely your operating system. Run a virus scan on your computer with whatever anti-virus that you're running to see what it turns up. Also run a 'disk cleanup' by right clicking your storage drive in 'My computer' and selecting 'properties'
Once you've done that, from the same properties window that opens up, click the 'tools' tab and check your drive for errors.
Also make sure that your have all the appropriate updates for your operating system.
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