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Skillground error 357 - PC Desktops

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I've tried (for several days now) to download the software, but everytime i click "download & play" nothing happens\015\012
\015\012(it looks like the 'page' just keeps refreshing it self for several minutes, ending in a "error code 357" message!\015\012
\015\012I contacted skillground numerous times , and thou they are helpful in\015\012their replies.. they keep saying that its my router and/or firewall\015\012that prevents the software from downloading.. BUT\015\012
even when i disable the router (running the internet cable direct\015\012from the "wall plug" into my pc) , and disableing my firewall (Norton)\015\012(i have even tried uninstalling the Norton).... its still the same\015\012problem\015\012
I've allowed cookies... set the internet security to minimum\015\012..disabled the router and Norton firewall, ..removed the skillground\015\012'program' and even tried to create another account ...but its still the\015\012same problem ... so i've ran out of idea's\015\012

but have you tried checking (in addition to your router, and norton firewalls) the built-in vista firewall?\015\012
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