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Scanner won't work

\015 I have an HP Officejet J4689c All in One printer and I can't get the scanner to work. It keeps giving me an error message "a required component was not found or was improperly installed.Reinstall Photosmart software that came with the device and try scanning again. \015\0128[(6,0,-2147221164)]\015\012I have uninstalled and reinstalled several times.\015

Answers :

I had this same problem on Windows 7 and this is how I resolved the issue:

For some reason there are files, which, during the installation process seem to be written to only the Administrator account.

To resolve this situation, I activated the Administrator account and copied the following directories:




After copying these files, I was able to scan via HPSC 14.

Try removing the program first then remove the scanner from the computer then turn it off for 60 sec. thenafter 60 seconds turn it back on then connect the scanner again wait for a pop up on the lower right of the screen it will message you that found new hardware then click on it and try installing your software if there is no pop up your scanner might have a problem. hope i help
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