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Hi need my external hard drive replaced.staples said to notiify you,s and i would receive a number ,for which i would take that number to staples and they will replace it i have a three year warranty on it . thank you michael rumph [email protected]


Answers :

I work at staples, let me try to explain. There are two types of protection plans(extended warranties) at staples. One is for laptops, desktops and other large complicated devices. This is a Technical Support and Protection Plan. If this is what the person gave you on your external hard drive, then this is wrong. TSPP's do not cover small devices like the one you just described.
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\015\012The other isnt even considered a protection plan, its a Product Replacement Plan. This is what you should have got for your device. This is normally much cheaper than the protection plan and doesn't consist of technical support. Once the manufacturer's warranty is over, the replacement plan kicks in. If your device starts to malfucntion, you call the 1-800 number and tell them what is going on. If it falls under non-abuse and non-accidental damage then they will do whatever is necessary to get a new one in your hands.
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\015\012I dont know what number you are talking about. Once they sell you the protection plan, it is out of their hands. You really only have 14 days to return it to the store and get a refund on the protection plan-- after that, you are on your own.
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\015\012I got a replacement plan for my portable hard drive beucase I knew I would be traveling with it a lot for my work. These things are handy if you think that the life expectancy of your device isnt going to be that long.
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