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I am starting to use readiris pro 12. After scanning, to save the doc as an image file one should "On the File menu, click the command "Save Full Page as Image". However after scanning, that command is faint and therefore inactive. If I then press "Recognize and save" The saved image is unreadable,and shows a page full of rows of small squares. What should I DO?


Answers :

Did you try uninstalling and reinstalling the software again? This would fix the issue just in case if its a problem due to corrupt installation.
\015\012
\015\012Regards,
\015\012Srinivas
Reinstall the twain drivers for the scanner seems to me there corrupt or have gotten corupted. Also try reinstalling the scanner program this should shore it up.
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I am starting to use readiris pro 12. After scanning, to save the doc as an image file one should "On the File menu, click the command "Save Full Page as Image". However after scanning, that command is faint and therefore inactive. If I then press "Recognize and save" The saved image is unreadable,and shows a page full of rows of small squares. What should I DO?


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