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Can't connect to internet thru HotBrick SoHo 401W on laptop,

\015 Although I can get on the internet with my PC, we cannot upload the internet on our laptop which is connected to the HotBrick, SoHo401W. Clare\015

Answers :

· \015\012power\015\012cycle the modem and router (turn-off the modem and router, and wait for 10-15\015\012seconds before powering on the modem first, then wait for 3-4 solid lights\015\012before you turn-on the router; check a website, or else
\015\012\015\012· \015\012bypass\015\012router (by directly connecting your computer to the modem)
\015\012\015\012· \015\012checked\015\012a website
\015\012\015\012· \015\012checked\015\012the IP address by clicking start button for winXP, click run and type cmd, on\015\012the c:> prompt type ipconfig then hit enter, get the IP: if the IP address\015\012starts with 169.254.x.x…the type ipconfig /renew…or else type first ipconfig\015\012/release, then type ipconfig /renew.
\015\012\015\012· \015\012If\015\012media is disconnected, check the modem cable that runs at the back of the\015\012computer, unplugged and plug it back, or try other cat 5/ modem cable.
\015\012\015\012· \015\012Check\015\012the device manager for network adapter (is properly working), by right click on\015\012my computer, click on properties, and click on hardware tab, and click hardware\015\012manager button, click the plus sign next network adapters, makes sure there is\015\012no markings such ? ! or X marks, or else install the device manager for the\015\012Ethernet card.
\015\012\015\012· \015\012Type\015\012Ping google.com, check if the it receives and sends packet, if it does, then\015\012check the browser…
\015\012\015\012· \015\012Check\015\012browser settings, delete cookies, temp files on general tab…(click on\015\012tools->internet options), click on the connections tab, the make sure it is\015\012“never dial a connection”, check the LAN settings, make sure that there is no\015\012marks or checks on the boxes..click ok. Click on the advanced tab, click on the\015\012button “restore defaults”. Hit apply and ok. Close the browser, and open it up\015\012again and check for online website.
\015\012\015\012· \015\012Once\015\012connected, install back the router, if the there is no website shown, please\015\012your router brand support line for the reconfiguration of the router.
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