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I have a Dell Demension 3000 and the CD drive spins but is not recognized by the computer. Can you help? It won't open a CD.


Answers :

Hello Dac3,
When you say that the CD drive is not recognized by the computer .. It means that you cannot see the CD Drive under "My computer".. if that is the actual issue then follow these steps:
Please make sure if the CD drive is detected in the BIOS.. You can get into BIOS by tapping on DEL or F1 key or some other key during the computer start-up process (the key depends upon the model and the make of the computer.. the key is generally displayed during start-up process)
Check to see if the drive is detected in the BIOS .. if not then open the computer chassis and make sure that the data cable is connected to the CD drive.
Once the cables are properly connected, recheck in the BIOS and if the drive shows in the BIOS, save and exit the BIOS.
Now let the computer boot as normal and this time the CD drive should show up under the "My Computer".
Unless the CD drive is detected, computer will not be able to read any media inserted in that drive. Drive will spin if the power is connected to it but for recognition of the drive, even the data cable should be properly connected.
Please let me know if that resolves the issue.

All the best :)

Regards,
Srinivas

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