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A problem with The Sims Pet Stories

\015 I lost my serial number for The Sims Pet Stories a long time ago, and I found it just recently. When I installed the game, it acted completely normal. I was getting so excited and happy, and I moved my mouse to the icon and double-clicked - \015\012\015\012And a message popped up saying:\015\012\015\012''The Sims Pet Stories has encountered a problem and needs to close. We are sorry for the inconvenience.\015\012\015\012If you were in the middle of something, the information you were working on might be lost.\015\012\015\012Please tell Microsoft about this problem.\015\012We have created an error report that you can send to us. We will treat this report as confidential and anonymous.\015\012\015\012To see what data this error report contains, click here.''\015\012\015\012I sent the error report and viewed the data, but it was such a jumble of numbers that made no sense. The game hadn't even tried to load; the message just pops up every time I try to start the game. I've tried restarting the computer; I've uninstalled and reinstalled and restarted some more. I've double-clicked the icon, opened and closed the disc drive, tried using the ''Run'' option, used Start and clicked the icon, AND clicked Start, then All Programs, then Electronic Arts, then the icon. NOTHING WORKS. Does ANYONE know why this is happening? I really want to play it. Please answer if you can fix it!\015

Answers :

When you had the game before, were you running a different version of Windows than you are using now? Are you using software now you didnt have before? Has the game ever worked properly? Head to the game company's website and see if there is a patch or an update for the game. It seems like a hardware to software issue. Reinstall the game, restart the computer (even if youre not told to do so), then look for a patch. If there is one, follow the instructions to install it, and restart after installing the patch. DO NOT TRY TO RUN THE GAME until all of this is done first.
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