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My compaq sr2011wm will not advance during the pc recovery. It just hangs when it gets to the screen requiring the supplemental recovery disc. I wait hours and still nothing happens. I have tried swapping out the hard drive and the cd rom in case it was not reading it but still nothing happns


Answers :

Hello,
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\015\012Please check the recovery CD's for scratches. It could be that the cdrom is trying to read the CD's but unable to due tot he scratches. Are you able to read the same CD's on another computer?
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\015\012If you can and you're sure the media is good, then try and clear all partitions on the hard driive before attemting to restore your laptop. Usually, if a parttion exists, the recovery finds it hard to re-partition.
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\015\012Please do let me know if this works...
The exact procedure of pc recovery would be
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\015\012
\015\012http://h10025.www1.hp.com/ewfrf/wc/fastFaqLiteDocument?lc=en&cc=uk&dlc=en&docname=bph08097
\015\012
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\015\012Make sure you are following right steps. Still if issue persists, Buzz me.
\015\012
\015\012Do rate this solution.
\015\012
\015\012Thanks for using Fixya.
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