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I tried to scan a picture an the scanner said i need to install or run software for feature. i put in the disc that came with the 1610 and it was turned down by the 9400


Answers :

Hi!
\015\012lets do this step by step.
\015\012(1) Go to the control panel and use the ADD/REMOVE program and delete everything relating to your printer? scanner.
\015\012(2) Go to the printer icon in the control panel and make sure the printer / scanner is gone..No more printer.
\015\012(3) Go the C;/program files and delete all folders pertaining to the printer/Scanner.
\015\012(4) Reboot.
\015\012(5) Re-install the software. Remember if, when you did the first install, did you have to install the software **PRIOR** to connecting the printer? if so, please do it the way you did it initially!
\015\012That should solve it.
\015\012A last resort is to do a System restore to a date that it worked. Do you Defragment on a regular basis?
\015\012Mastersage.............................
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