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Computer problem how can i set my computer to factory setting

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I want 2 reset my entire dell d630 laptop How do I do this I don't have any of the passwords

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I believe I need the windows setting reset. My son was on the computer (Labtop Toshiba) and now I can not get the Flash Player to work anymore. I have deleted and downloaded many times and it will not take for some reason??????

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It just stops when you turn off and on agains sometimes the windows moving thing< lol because I do not know what it is called just stops also. Please help a 67 year old computer wannabe! Thank you and Happy New Year to all!

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