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Unable to access my documents after reload winxp

\015 I keep backing up pc onto external hdd. the system gave trouble and the quickest way to me was simply reload win. The files restore process went ok, but when I opened my documents, everything was encrypted Green. Now I cannot access anything. I use the normal windows incremental backup and some where along the line must have encrypted the files. I have spent pretty close to three months reading about this efs files and nothing seems to work. I also had a norton 360 account with remote backup for three computers, and they eanted me to purchase additional space. Instead i just sent everything to my external hdd. I tried to restore from the norton account, but no success. When norton asked that I purchase additional storage, I just routed the backup to the external hdd. Even this refused to restore the files.I just got fed up and started all over. Rawle_m\015

Answers :

Just about anytime you do an install and not burn the data to disc, that happen. Not always but most often.
\015\012That data is lost as far as I know. I did same thing and lost 200 movies.
\015\012I now burn everything to disc.
\015\012Sorry about the news....
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