Having problems with your PC Desktops ?

I have a Toshiba 1800-514 with a built in DVD player. My problem is that it will pay Music CD's and Data CD's but will not play any DVD's please can you help

Answers :

Hi and welcome to FixYa,

Almost always, the problem is lens related. In some models, there would be 2 sets of laser system; 1 for CDs and the 2nd for DVDs. You could try cleaning using a CD disc cleaner embedded with a tiny brush to 'sweep' across the lens assembly. In some instances, a spray of compressed air could also help clean the lens. There would be occasion that it may be required to open the DVD unit and manually clean the lens using a cotton bud.

Worst case scenario is cleaning or replacement of the optics assembly. Repairs would be economically reasonable if done DIY (do-it-yourself). If you would be seeking the services of a computer/repair tech, perhaps you should also factor in the repair cost, downtime and efforts involved. Should repairs be no longer justifiable, you may want to re-evaluate your options and consider replacing the DVD drive.

Hopefully cleaning should address the issue.

Good luck and thank you for using FixYa.
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