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Dell? PC Restore by Symantec, question..?

\015 My computer has been messing updue to a really bad trojan/virus that i can't getrid of, so i decided to try the Dell\342\204\242 PC Restore by Symantecmethod. So i follow the instructions, but im stuck whereit says to press the ctrl + f11 buttons and what not..so i do that andit goes to a how to run the system screen,''safe modesafe mode (xxxxx)last good known configstart normal''it doesnt show anything for the PC Restore thing..it's really confusing..how would i know if my pc has the hidden partitionor see if it even ever existed and what not..the pc was purchased jan 07and i can't recall if it came with the recovery discsit is a Dell OptiPlex 745 running on Windows XP homethanks..willie\015

Answers :

When you turn it on, hit ESC then right before the screen changes
\015\012you have to press
\015\012control
\015\012alt
\015\012F11 all at once
\015\012
\015\012it will take numerous times....but will get you into the restore partition
If you bought the PC Jan 4th this year, then it's still under warranty. Call Dell and they will walk you through the problem. Hope this helps.
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