Having problems with your Computer Monitors ?

My tft 20' lcd monitor is black but in background you can see the screen, I've only had it since February of this year

Answers :

Hi there!

Just to clarify, it sounds like you're saying that an image appears but that it's so dim you can hardly see it and it looks almost black.

If that is the case, the most likely source of the problem is the backlight. That part is difficult to repair so you may want to utilize the warranty that came with the monitor. Monitors are usually sold with a 1 year warranty.

If not the backlight, the problem might be caused by the monitor's power source - it may be degrading the amount of voltage passing through the monitor. Again, that part is also difficult to repair and you should utilize your warranty to either have the monitor repaired or replaced.

Here are some tests you can perform to find out if the problem remains consistent:

1. If you have another desktop, connect it to the monitor and observe results when you turn on the desktop.
2. Try using a different video cable if you have one available. (i.e. VGA or DVI)
3. If you haven't tried already, navigate through the monitor's configuration menu using the buttons on the front or side of the monitor. If the image of the menu appears with normal brightness and color, adjust those settings accordingly to restore the image back to its default settings.

It's not uncommon for monitors to suddenly malfunction. Many monitors are sold with dead pixels due to shipping damage or factory fault and have to be returned after a day of use. Others can sometimes be faulty right out of the box.

An RMA (return merchandise authorization) is probably not possible at this point, but like I mentioned before, you probably still have a warranty in effect since it's been less than a year.

Just navigate to the manufacturer's support site and find their warranty look-up tool. The serial number for the monitor is usually located on the back. You will need that information to find out if your machine is still under warranty.

I hope this helps! Feel free to reply if you have any questions.
Your backlight is not lit, could be a power supply issue, but most likely needs a new screen because a flouresent bulb has gone out. Good thing its still under Warranty!
\015\012best of luck
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